5 Key Strategies to Overcome Infusion Pharmacy Reimbursement Challenges

Just as meticulous care forms the bedrock of patient treatment, thorough examination and robust solutions are integral to the smooth functioning of infusion pharmacies. These entities face a variety of challenges that require strategic solutions to ensure a seamless revenue cycle reimbursement. With the upcoming National Infusion Center Association (NICA) Annual Conference, we find an opportune moment to delve into these complexities, offering insights into some of the industry's most pressing issues. 

As we count down to NICA 2023, let's dissect some of the prevailing reimbursement challenges in the industry and explore strategies to surmount them. Whether you're a pharmacy provider, a healthcare professional, or simply someone intrigued by the industry's intricacies, this guide aims to provide you with valuable insights. 

Navigating Labor Shortage in Infusion Pharmacies 

Labor shortages, especially within the confines of tight budgets, pose a significant challenge to many pharmacies. The operational flow can often be disrupted by high turnover rates, particularly when experienced professionals are lured away by more attractive offers elsewhere. One viable strategy to alleviate this issue is pharmacy reimbursement outsourcing. By adopting this approach, pharmacies can navigate the issue of staffing shortages effectively while ensuring that service delivery standards remain uncompromised. 

Overcoming Inexperienced Billing and Collections Team 

Outsourcing also comes into play when dealing with an inexperienced billing and collections team. Not only does this approach address labor shortages, but it also helps combat the issues arising from inexperience within crucial areas of operations.  

Lack of experience within the billing and collections team can unintentionally lead to regulatory violations and a surge in denial claims, potentially incurring considerable financial penalties. These issues also contribute to a rise in Days Sales Outstanding (DSO), a vital indicator of a business's financial health. 

The solution lies in building a proficient team well-versed in infusion pharmacy reimbursement guidelines and committed to rigorous risk management strategies. Such a team, backed by certifications like HITRUST CSF, can work toward ensuring optimal operational efficiency. Additionally, implementing comprehensive audits and performance metrics monitoring can help empower your billing and collections team with the necessary tools to excel. The aim is to enrich the team's skills and knowledge base to confidently tackle the challenges associated with infusion pharmacy reimbursement. 

Optimizing Costs with Strategic Outsourcing 

Expanding in-house billing and collections teams often leads to spiraling costs for infusion pharmacies. This challenge, however, can be mitigated by strategically outsourcing specific tasks or entire revenue cycle processes. This approach not only reduces the expenses associated with hiring and training, but also brings the advantage of tapping into the expertise of industry veterans. 

Again, pharmacy reimbursement outsourcing can be a valuable strategy here. It not only helps navigate staffing issues but also brings the expertise required to address the complexities of infusion pharmacy reimbursement, ultimately enhancing service delivery standards, optimizing costs and increasing revenue. 

Leveraging AI Technology for Infusion Pharmacy Reimbursement Success 

In the pursuit of revenue cycle success, integrating advanced technology into your billing and collections operations is no longer a luxury—it's a necessity. Traditional methods, such as spreadsheet management, can fall short in meeting the escalating demands of a growing business. 

Moreover, the integration of enterprise-grade, AI-driven automation services, like our Prochant Collections solution, can further optimize collections. This solution uses advanced analytics to reduce your DSO and bad debt, enhancing the efficiency and effectiveness of the revenue cycle management process. Partnering with a seasoned and HITRUST certified reimbursement outsourcing firm equipped with such technology presents a cost-effective alternative, allowing pharmacies to maintain high-quality operations without the financial burden of an expanded in-house team.  

In addition, solutions like Prochant Pulse seamlessly integrate with home infusion, specialty pharmacy, and ambulatory infusion center billing software. This kind of integration allows users to have a real-time dashboard of their operations and key performance indicators (KPIs), regardless of whether they are focused on intake, billing, or collections. 

In essence, successfully managing a revenue cycle today means harnessing the power of advanced technology and analytics platforms. By leveraging this technology and combining it with expert insights, you can supercharge your revenue cycle, and enhance overall operational efficiency at scale. 

Visit Us at NICA 2023 Booth #209 

We invite you to visit us at booth #209 during the NICA 2023 event in Miami. Here, you can explore potential operational inefficiencies in your pharmacy and discover tailored solutions to enhance your operations. Our experts Jon Love, Heidi Charette, and Lee Pratt look forward to engaging in fruitful discussions with you. 

We also offer a complimentary reimbursement audit that will shed light on how AI-driven reimbursement automation solutions can revolutionize your revenue cycle. If you'd like to schedule a meeting in advance or request a demonstration, feel free to reach out to our experts here or call/text (980) 218-0888. 

By proactively addressing inefficiencies and incorporating effective pharmacy reimbursement solutions, infusion pharmacies are well-placed to optimize their revenue cycle, improve operational efficiency, and elevate the quality of patient care. 

Prochant is the only AI-driven reimbursement service provider in the home-based care industry. We deliver focused revenue cycle management (RCM) solutions to healthcare providers with 7 wholly-owned global delivery centers. Our expertise lies in providing end-to-end RCM for home-based care, infusion, and specialty pharmacies, consistently delivering exceptional results to some of the leading healthcare providers in the country. We harness specialized automation technology and deep industry knowledge to streamline the time-consuming and expensive reimbursement process. As a result, we help healthcare providers accelerate their collections, increase revenue, and reduce operational costs while managing risk. Prochant is HITRUST certified, the gold standard for HIPAA security.