Workflow: Take Proactive Approach

Originally posted on on July 10, 2023

Q. How do I address security and compliance concerns in AI-powered systems? 

A. As HME suppliers begin to adopt AI-driven solutions, ensuring data security and regulatory compliance becomes paramount. With sensitive patient information at stake, organizations must take a proactive approach to protect their data. Here are some key strategies for addressing security and compliance concerns: 

Choose a compliant AI solution 
When selecting an AI-driven solution, verify that it adheres to all applicable regulations, such as HIPAA and any other relevant regional or industry-specific guidelines. Ensure that your chosen solution incorporates robust data security measures, such as encryption, multi-factor authentication and secure data storage. Where possible, find a partner with HITRUST or ISO-27001 certification, since this indicates they have gone through a comprehensive process to document and prove HIPAA compliance. Make sure your chosen technology partner(s) are willing to sign a HIPAA Business Associate Agreement (BAA) with terms that are in alignment with your company’s standards. 

Educate and train staff on security best practices 
Your staff plays a crucial role in maintaining the security and integrity of your system. Provide training on data security best practices, including password management, email security and potential phishing attack recognition. Social engineering is a leading cause of data breaches and hackers are getting more and more sophisticated. Emphasize the importance of vigilance and encourage your team to report any suspicious activity. 

Conduct regular security audits and risk assessments 
Work closely with your IT team to develop a comprehensive security plan that safeguards patient information at every stage of the process, then regularly assess security measures to identify potential vulnerabilities and areas for improvement. Conduct thorough risk assessments to evaluate potential threats and implement proactive measures to mitigate those risks. Top HME suppliers conduct these audits and risk assessments quarterly, semi-annually or annually. 

By addressing security and compliance concerns proactively, HME suppliers can leverage AI-powered solutions with confidence. 

Now is the time for industry leaders to invest in AI-driven solutions and prepare for the future of medical billing. Connect with us today!

Joey Graham is chief revenue officer at Prochant. Reach him at

Prochant is the only AI-driven reimbursement service provider in the home-based care industry. We deliver focused revenue cycle management (RCM) solutions to healthcare providers with 7 wholly-owned global delivery centers. Our expertise lies in providing end-to-end RCM for home-based care, infusion, and specialty pharmacies, consistently delivering exceptional results to some of the leading healthcare providers in the country. We harness specialized automation technology and deep industry knowledge to streamline the time-consuming and expensive reimbursement process. As a result, we help healthcare providers accelerate their collections, increase revenue, and reduce operational costs while managing risk. Prochant is HITRUST certified, the gold standard for HIPAA security.