Rise in Home Care: What's New in HME and DME

Home medical equipment (HME) and durable medical equipment (DME) sectors are undergoing a transformation. As the preference for home-based care and treatment gains momentum, the demand for medical equipment that can cater to the diverse needs of patients – be it aging, recovery, or long-term treatment – is on the rise.

The Growing Appeal of Home-Based Care

The desire to stay in one’s own home is not limited to the aging population. Many patients, irrespective of age, now prefer to recover and manage their illnesses within the familiar confines of their homes. This transition not only speaks to the emotional comfort of one’s own space but also to the potential for customized, patient-centric care.

New Opportunities

As patient needs shift, the DMEPOS industry must adapt quickly. The modern patient seeks out HME and DME products that are tailored to their lifestyles, allowing them to continue living normally despite medical requirements.

For HME / DME providers, this changing landscape offers an opportunity to innovate and diversify their product range. By partnering with forward-thinking suppliers and manufacturers, providers can ensure they're offering the latest and best in home-based medical equipment.


However, with these opportunities come challenges. HME / DME providers face outdated reimbursement models, with many rates still rooted in data from years ago. The current model doesn't reflect the booming demand for home-based care solutions. Addressing this discrepancy is essential for maintaining the affordability and accessibility of home-based care.

Audit inconsistencies also present a significant challenge. With a multitude of contracts across various insurance providers, HME businesses must navigate a plethora of unique requirements, often without adequate technological support. A streamlined regulatory environment could provide much-needed relief.

Time to Expand the Resupply Business

Beyond the recognized growth in home-based care, providers must explore avenues within their resupply business to boost their revenue. Here's a comprehensive guide:

  1. Product Lines: Move beyond the traditional confines of CPAP resupply. The medical field has a plethora of consumables that can be integrated into a robust resupply program, ranging from diabetic supplies to mastectomy supplies and even specific medications. Continually reviewing product lines ensures tapping into every revenue avenue.

  2. Efficient Workflow: The key to a thriving resupply program is an impeccable workflow. Providers must efficiently identify eligible patients, enroll them aptly, and guarantee an automated and seamless process. Having a team focused exclusively on resupply can make a significant difference, ensuring timely product replenishments and a steady revenue stream.

  3. Leveraging Technology: Integrate various billing systems and EMRs to streamline the resupply process. Providers should not shy away from investing in technology upgrades and staff training. These tools, when used effectively, can optimize workflow, diminish manual tasks, and enhance accuracy.

  4. Adhering to Guidelines: Knowledge is power, especially when dealing with payer-specific and product-specific guidelines. While Medicare guidelines might be easily accessible, keeping abreast of other payers' requirements is paramount. Regular interactions with payers, checking their guidelines, and having a comprehensive understanding of contracts can safeguard providers against compliance breaches.

  5. Essential Do's and Don'ts:

    • Do assess your product lines frequently.
    • Do maintain a dedicated resupply team.
    • Do invest in technology and ensure your team is well-trained.
    • Don't solely trust a payer representative's words; always cross-check with official sources.
    • Don't let the urgency of other tasks overshadow the significance of consistent resupply efforts.

With the future leaning heavily towards home-based care, HME and DME providers have a unique chance to remodel their strategies. While catering to the evolving needs of patients is pivotal, equally significant is capitalizing on the resupply business. By honing in on product diversification, streamlining operations, embracing technology, and ensuring steadfast compliance, providers can create a thriving business model, ensuring both profitability and unmatched patient care. The future beckons, and with the right strategies, providers can indeed make the most of it.

The Future is Now

In summary, the future of medical care is increasingly shifting to the home. For HME and DME providers, this evolution offers a prime opportunity to recalibrate their strategies, adopt innovations, and meet the diverse needs of patients. But as the landscape changes, maintaining a top-tier operational efficiency becomes paramount. Engaging with the right revenue cycle management service provider, equipped with a seasoned team of experts and cutting-edge AI-driven tools and analytics, ensures optimal intake, billing, and collections. By streamlining these processes, providers can keep their primary focus where it belongs: on expanding their business and delivering unparalleled care to their patients. After all, the journey isn't just about the equipment—it's about elevating the quality of life, one home at a time.

Connect with us today to learn more about how our reimbursement experts can help optimize your revenue cycle management!


Prochant is the only AI-driven reimbursement service provider in the home-based care industry. We deliver focused revenue cycle management (RCM) solutions to healthcare providers with 7 wholly-owned global delivery centers. Our expertise lies in providing end-to-end RCM for home-based care, infusion, and specialty pharmacies, consistently delivering exceptional results to some of the leading healthcare providers in the country. We harness specialized automation technology and deep industry knowledge to streamline the time-consuming and expensive reimbursement process. As a result, we help healthcare providers accelerate their collections, increase revenue, and reduce operational costs while managing risk. Prochant is HITRUST certified, the gold standard for HIPAA security.