There is never a bad time to make your intake processing run smoother! To help infusion providers with their front office, Prochant’s Pharmacy Reimbursement Manager Tina Ratliff held a webinar hosted on The Modern Healthcare Back Office podcast that includes an overview below. Read up now on the three key areas where most mistakes are made during intake processing. Many of the discussed tips are also useful to just about anyone working in a healthcare industry front office.
Intake
The most important thing to the infusion back office is intake. Intake is occurring during the time when you’re making sure your patient qualifies for the services and products being requested. It’s when a provider is checking that all medical records are available to make the billing process easier.
Key Area #1: Eligibility Checks
If you're dealing with a brand new patient, try calling instead of running an electronic check when it comes to checking eligibility.
Reasons why Prochant suggests this:
Key Area #2: Medical Records
The easiest time to get your medical records in order is during the time of intake.
Key Area #3: Authorization
When it comes to authorization, have all the codes and units you’re going to bill ready to go.
For a more in-depth discussion on these tips for the infusion front office, watch the webinar below. If you have any questions about infusion reimbursement processes, please feel free to email Tina Ratliff at tinar@prochant.com. To learn more about Prochant’s pharmacy reimbursement solutions, visit here.
Prochant has a proven track record of helping HME and pharmacy providers meet their financial goals. Our scalable solutions, years of experience, and advanced technology provide best-in-class results to the healthcare community. Headquartered in Charlotte, North Carolina, our client base includes national pharmacy and HME providers and health systems.