HME/DME Billing: 3 Common Staffing Problems

Let’s explore a top challenge in HME/DME billing: staffing.

HME/DME billing companies are in a tough spot today. If you are in this space, you probably feel the impact of reduced reimbursements, competitive bidding, and high labor rates.

The true impact, however, is a side effect of these changes: problems with staffing your billing team.

Below are the 3 most common problems we see providers struggle with in staffing their HME/DME billing companies.

1. Your employees are exhausted.

Your HME/DME billing team might frequently complain about their workload – and with good reason.

According to Homecare Magazine’s most recent salary survey, 47% of HME providers did not plan to hire new employees in the new year. At the same time, 24% of these providers had reduced their staff and 44% had staff that remained roughly the same.

2. There is too much turnover.

An increasing workload and decreasing workforce create the right recipe for HME/DME billing team turnover.

Employee churn is the overall turnover of your team as current employees leave and new employees are hired. When these employees move on in search of less stress and more pay, the remaining team struggles to keep up.

3. Your backlogs are building.

What happens next?

Your team might fall behind on its A/R or denials or struggle with cash posting. You might be backlogged in the front office, too: eligibilities, prior authorizations, and resupply programs. As a result, you might need to pause your resupply program due to the high volume of orders.

A Possible Solution

When you outsource billing with Prochant, you build a partnership that works on these problem areas in your HME revenue cycle. Over the past two decades, Prochant has helped hundreds of HME companies improve their metrics, team morale, and businesses overall with staff augmentation.

Our client, Steve Mamangakis of Physicians Choice, says, “Working with Prochant, we have gone from 43% accounts receivable (AR) over 90 days to just south of 13%. In this audit rich environment, this result is phenomenal.”

If you are ready to enhance your team with a trusted revenue cycle partner, contact us today!

Next time, we will dig more deeply into staff augmentation. Follow us on Twitter and LinkedIn for the latest HME industry news and trends.

Prochant is the nation’s leading HME billing and process outsourcing company. Our highly-skilled team helps providers become more profitable by outsourcing or enhancing front- and back-office processes. We rapidly implement changes and proactively monitor metrics to ensure client success. Headquartered in Charlotte, North Carolina, we work with top medical equipment providers and health systems.