Beyond the Drip: Randy 's Journey from IV Room Intern to Infusion Industry Leader

Welcome to “Beyond the Drip,” where we dive into the fascinating world of Infusion Pharmacy, from Home Infusion to Ambulatory Infusion Centers. Expect topical conversations on the latest happenings in Infusion from industry leaders who will bring you the latest news, trends and innovations in the infusion industry, as well as expert insights and stories to keep you informed and inspired.     

In the latest episode of Beyond the Drip, Randy Broyles, Chief Strategy Officer (CSO) of CSI Pharmacy joined our co-hosts, Jon Love, Pamela McIntrye, Brandon Carpenter and Brian O'Sullivan, as he shared his incredible journey from a pharmacist intern to building and leading some of the most successful infusion pharmacies in the country. Randy’s career spans over 25 years, and his story is an example of how passion and patient-first principles can drive success in the industry. 

Randy’s passion for infusion therapy took root as a pharmacist intern at Children’s Hospital. Working in the IV room, he quickly fell in love with the intricacies of Total Parenteral Nutrition (TPN) and its impact on patient care. However, after moving into retail pharmacy, Randy realized that he missed the specialized nature of infusion and made his way back to the field he loved by joining Integrity Healthcare, a regional infusion pharmacy. This decision launched his career in building and growing infusion pharmacies. 

In this podcast, Randy and the hosts discuss: 

• The tools and experience Randy has developed to rapidly scale pharmacy locations. 

• The benefits of a centralized approach, handling everything from intake and billing to reimbursement and collections under one room, allowing for scalability and a smooth patient experience.  

• How to effectively prioritize patient care while scaling and effectively managing operations.  

• The challenges of building nursing capabilities in new areas, including securing top talent.  

• Randy’s top three challenges in reimbursement, including denials, repricers and authorizations.  

• Understanding the payor mix in each new market to optimize operations effectively.  

• The role of AI and technology in the future of infusion.  

Be sure to listen to the full episode of Beyond the Drip to hear more from Randy on his incredible career, his thoughts on the future of the infusion industry and the valuable lessons he’s learned along the way. To listen to all the podcasts, click here.  

To stay ahead in the ever-evolving infusion industry and ensure your practice thrives amidst payer dominance, connect with Prochant today. Contact us to learn more. 

ABOUT PROCHANT   

Established in 1999, Prochant delivers focused revenue cycle management (RCM) solutions to healthcare providers for the home-based care industry. Our expertise lies in providing end-to-end RCM for home-based care, HME, infusion services, specialty pharmacies and home health and hospice, consistently delivering exceptional results to some of the leading healthcare providers in the country. We combine innovative technology in workflow and analytics and deep industry knowledge to streamline the time-consuming and expensive reimbursement process. As a result, we help healthcare providers accelerate their collections, increase revenue and reduce operational costs while managing risk.