As artificial intelligence further penetrates the marketplace, the concept gets mentioned more in conversation. Unfortunately, most of the discussions are about the potential threat they pose instead of their current and future benefits. On our podcast, The Modern Healthcare Back Office, we covered how healthcare companies are utilizing AI and other various forms of automation now, plus the possible uses for them in the future.
Artificial intelligence is the most advanced out of the three available automation tools. Automation consists of Scripted Automation, Robotic Process Automation (RPA), and Artificial Intelligence (AI).
Scripted Automation is where automated commands are programmed directly into the software. Scripted Automation consists of features such as auto-posting and automatic eligibility checks. It's where software does the work for you. For example, you are using scripted automation when you set up a flow on the sales side of your business.
Robotic Process Automation is the form of automation commonly referred to as a bot. A bot essentially pilots a computer to perform a repetitive action. Currently, RPA is the most prevalent form of automation. It's the process of delegating repetitive manual tasks to computer software. Bots must be monitored and managed, because they can only do what they are programmed to do. Any interruptions to its connection or functionality can result in it getting stuck.
Artificial Intelligence consists of two main categories: machine learning and natural language processing (NLP).
The goal of automation and AI is to speed up simple tasks, improve processes in order to complete tasks quicker, and process more orders while reducing errors to free up humans so they can focus on higher-value work. To learn more on the subject, you can listen to our entire in-depth analysis below.
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